Training Options
3 Day – Apple Device Support
For anyone supporting Mac, iPhone, and iPad users or advising customers in usage and best practice software setup of Apple devices.
3 Day – Apple Device Support
For anyone supporting Mac, iPhone, and iPad users or advising customers in usage and best practice software setup of Apple devices.
3 Day – Apple Device Support
For anyone supporting Mac, iPhone, and iPad users or advising customers in usage and best practice software setup of Apple devices.
This specific course aims to equip IT professionals with the skills, knowledge and toolset needed to support and troubleshoot your organisation’s Apple devices. If you are a part of the Apple Channel this course is also highly relevant. The tools and services used to support Mac, iPhone, and iPad users, such as system administration, troubleshooting and underlying technologies, will all be covered in this course and through guided exercises. When you pass the exam after the training, you earn the Apple Certified Support Professional digital badge. To find out more about how to prepare for the exam, we refer you to the Exam Preparation Guide which will also be shared by the instructor during this course. Format and duration This course will be delivered 3-day on-site instructor led classroom training. Audience Anyone supporting Mac, iPhone, and iPad users. Anyone advising customers within usage and best practice setup of Apple devices. However, this course is not an introductory course. Familiarity with using Mac is beneficial.
3 Day – Apple Device Support
For anyone supporting Mac, iPhone, and iPad users or advising customers in usage and best practice software setup of Apple devices.
€28.995 ex VAT
Full Description
This specific course aims to equip IT professionals with the skills, knowledge and toolset needed to support and troubleshoot your organisation’s Apple devices. If you are a part of the Apple Channel this course is also highly relevant. The tools and services used to support Mac, iPhone, and iPad users, such as system administration, troubleshooting and underlying technologies, will all be covered in this course and through guided exercises. When you pass the exam after the training, you earn the Apple Certified Support Professional digital badge. To find out more about how to prepare for the exam, we refer you to the Exam Preparation Guide which will also be shared by the instructor during this course. Format and duration This course will be delivered 3-day on-site instructor led classroom training. Audience Anyone supporting Mac, iPhone, and iPad users. Anyone advising customers within usage and best practice setup of Apple devices. However, this course is not an introductory course. Familiarity with using Mac is beneficial.
4 Day – Apple Deployment & Management
For anyone supporting Mac, iPhone, and iPad users or advising customers in usage and best practice hardware setup of Apple devices.
€37.995 ex VAT
Full Description
This specific course aims to equip IT professionals with both the skills, knowledge and toolset needed to deploy Apple devices. On this course you will learn how to use Mobile Device Management (MDM) to configure and manage Apple devices inside your organisation. You will be introduced to subjects such as Apple Business Manager, Apple School Manager, device configuration with an MDM solution, developing your deployment strategy and the latest Apple platforms. When you pass the exam after the training, you earn the Apple Certified IT Professional digital badge. To find out more about how to prepare for the exam, we refer you to the Exam Preparation Guide which will also be shared by the instructor during this course. Format and duration This course will be delivered 4-day on-site instructor led classroom training. Audience Anyone supporting, deploying or managing Mac, iPhone, and iPad users. Anyone advising customers within usage and best practice setup of Apple devices. However, this course is not an introductory course and familiarity with using Mac is beneficial.
7 Day – Apple Deployment and Device Support
The Combined Course for both device support and Apple Hardware deployment
Full Description
Course Overview
This comprehensive 7-day course is designed to equip IT professionals with the skills, knowledge, and toolset needed to successfully deploy, manage, support, and troubleshoot Apple devices within an organization. Through a combination of lectures, hands-on exercises, and real-world scenarios, you will gain in-depth insight into both the deployment and day-to-day support of Mac, iPhone, and iPad devices.
The course covers two key areas:
1. Deployment & Management
Learn how to deploy and manage Apple devices efficiently using Mobile Device Management (MDM) solutions. You will be introduced to tools such as Apple Business Manager and Apple School Manager, device enrollment, configuration profiles, and strategies for developing a scalable deployment plan tailored to your organization’s needs.
2. Support & Troubleshooting
Gain practical knowledge and experience in supporting end-users and troubleshooting common issues related to Mac, iPhone, and iPad devices. The course will cover system administration, essential support tools, and the underlying technologies that power Apple platforms.
What you will learn
- How to configure, enroll, and manage Apple devices using MDM.
- How to integrate Apple Business Manager and Apple School Manager.
- Best practices for deployment strategies.
- Core system administration and troubleshooting techniques.
- How to provide efficient end-user support.
- In-depth knowledge of Apple platforms and their management.
Format & Duration
This course is delivered as a 7-day on-site, instructor-led classroom training:
- Days 1–4: Deployment & Management (Apple Certified IT Professional curriculum)
- Days 5–7: Support & Troubleshooting (Apple Certified Support Professional curriculum)
Audience
This course is ideal for:
- IT professionals responsible for deploying, managing, and supporting Apple devices.
- Technicians advising customers on best practices for Apple device usage.
- Members of the Apple Channel or Resellers offering Apple device support.
Please note: This is not an introductory course. Prior experience with Mac and basic understanding of IT environments is recommended.
Certification & Exam
Upon successful completion of the course and passing the respective exams, you will earn two official Apple digital badges:
- Apple Certified IT Professional
- Apple Certified Support Professional
To help you prepare, an Exam Preparation Guide will be shared by the instructor during the course.
