This specific course aims to equip IT professionals with the skills, knowledge and toolset needed to support and troubleshoot your organisation’s Apple devices. If you are a part of the Apple Channel this course is also highly relevant. The tools and services used to support Mac, iPhone, and iPad users, such as system administration, troubleshooting and underlying technologies, will all be covered in this course and through guided exercises.
To gain the Apple Certified Support Professional digital badge, you must pass the exam by the end of the course. As the exam is based on iOS 16, iPadOS 16, and macOS Sonoma, this course will thoroughly guide you through the systems. To find out more about how to prepare for the exam, we refer you to the Exam Preparation Guide.
Format and duration
This course can be delivered in two ways, either as a 2-day on-site instructor led training or as a 4-module virtual training. In both cases the training will consist of interactive exercises, discussions, demonstrations and lectures.
Audience
Anyone supporting Mac, iPhone, and iPad users. Anyone advising customers within usage and best practice setup of Apple devices. However, this course is not an introductory course. Familiarity with using Mac is beneficial.
